NOW HIRING: Student Support Specialist
If you LOVE JUDAISM + have an INTENSE attention to detail, keep reading...
Hey there, future Student Support Superstar!
Are you ready to embark on a journey that combines your love for Judaism with your passion for helping others? If so, you're in luck because we're on the lookout for a dynamic individual to join our team at PunkTorah Inc. as a Student Support Specialist!
Who Are We?
At PunkTorah Inc., we're not your average organization. We're a vibrant community dedicated to promoting pluralistic approaches to Judaism and Jewish education. Through our platforms, DarshanYeshiva.org and JewishPluralism.org, we strive to provide an enriching and inclusive learning experience for students from all walks of life.
Your Mission, Should You Choose to Accept It:
As our Student Support Specialist, your main goal is simple yet vital: to ensure that every student who walks through our virtual doors has an absolutely amazing experience. No pressure, right? But don't worry, we've got your back!
What You'll Be Doing:
Welcoming Newcomers: You'll be the virtual “friendly face” that runs the online help desk for potential and current students, guiding them through the enrollment process and helping them find their place within our community. That means reaching out to prospective students, helping them better understand our programs, helping them register, answering questions, triaging support tickets to the right team member, etc.
Quarterly Check-Ins: You’ll be touching base with students regularly to track their progress and address any concerns.
Attention to Detail: We're talking Sherlock Holmes-level attention here! Your eagle eyes will ensure that student records are kept squeaky clean and up-to-date.
Quasi-Tech Guru: From Gmail to FreshSales CRM, Slack and everything in between, you'll be harnessing the power of technology to accomplish your goal. You’re not the “tech support” person, but you’ll need to be tech literate.
Process Improvement: Channel your inner innovator as you identify areas for improvement and implement changes to make our systems even better.
What We're Looking For:
Passion: If you're as passionate about pluralistic Judaism as we are, you're already halfway there!
Customer Service Chops: Previous experience in customer/client/student-facing roles? You're our kind of people!
Tech Savvy: Familiarity with Google Sheets, FreshDesk, FreshSales, texting, Zoom and the like? You're speaking our language!
Winning Personality: Got charm for days? We want to hear from you!
Attention to Detail: Prove you've got what it takes by applying below. When you do, start your cover letter with a hearty "Shalom" – we’re using that to make sure people are paying attention, because attention to detail is key!
Self-Motivation: With great flexibility comes great responsibility. Can you set your own schedule and meet deadlines like a pro? Then go for it!
Jewish Studies Background: We’re not talking rabbis and cantors of PhD’s in Jewish Studies. We simply mean knowledge or experience in synagogue life, Jewish education, culture or even conversion to Judaism…something along those lines.
Perks of the Job:
Flexibility: With remote work and flexible hours, you'll have the freedom to craft a schedule that works for you. Just make sure you’re around Monday-Thursdays. This is a great opportunity for someone who needs a little extra income and can do about four hours of work over the course of a day.
Time Off and Compensation: Four-day workweeks, paid vacation, paid leave, Shabbat and weekends and Jewish holidays off, AND paid Federal and state holidays? Now that's what we call a work-life balance! We’re offering $17,000 USD. for this role, no need to clock in, manage your hours on a spreadsheet, or anything like that. We’ve done the math, and that’s about $20-24/hr. depending on how you wanna count it.
Join Us on This Adventure!
If you're ready to embark on an exciting journey with a team that's as passionate about Judaism as you are, then what are you waiting for?
Apply now, because this opportunity won't last forever! We can't wait to welcome you to the PunkTorah family. Let's make magic happen together!
*Job is open until filled, with an expected start date of May 1st.*